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SHIPPING & RETURNS

SHIPPING POLICY

S H I P P I N G

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Domestic orders placed within the US are shipped via USPS First Class, USPS Ground Advantage or Priority Mail. On special occasions or per customer request, we may ship via UPS.

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Orders typically ship within 3 - 5 business days once an order is placed + paid. Once your order has shipped, you will receive an e-mail notification with all tracking information. Please be aware that Undimmed Candle Co. is not responsible for delayed transit times once your order leaves the studio. We do not control transit times once packages are given to the mail carrier. Should your package become delayed or lost, the buyer must file a claim with the shipping carrier.

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International orders are shipped via USPS First Class or Priority International. Please note that you, the international buyer, are responsible for all customs fees and expenses (if any should arise). Undimmed Candle Co. is not financially responsible for paying such fees. International orders can take anywhere from 7 - 28+ days to arrive once shipped. Please check the given tracking information should you have any questions.

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RETURN & EXCHANGE POLICY

S T O R E C R E D I T // E X C H A N G E S

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We are not offering returns at this time, but I do want you to love your purchase! Should you feel strongly about discussing a potential store credit or exchange, please contact me at support@undimmedcandleco.com within 72 hours of receiving your order. I'm more than happy to work with you to find a solution that works for both of us, but please be conscious of the nature of our products.

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All shipping and handling charges are the responsibility of the customer. Please keep the tracking information until your return has been processed. Any packages sent back to Undimmed Candle Co. (without direct instructions specifically stating to return the item(s)) will not be accepted and the package will be returned to the sender.

We do not assume responsibility for packages containing returns that are lost in transit or packaged poorly. We do not reimburse return shipping costs. We do not replace orders that are shipped with no tracking information.

 

D A M A G E S

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Your order is adequately packaged with handling + transit in mind! While we do take care when packaging your order, damages can happen. If your order arrives in an unusable state, please contact me at support@undimmedcandleco.com with a photo of the damaged product + shipping box (if applicable) within 48 hours of receiving. A damage claim will be filed with the shipping carrier and we will work together to find a solution to your damaged product (typically a replacement is sent to you once the damage claim has been filed with the shipping carrier).

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